Shopping

Lots of the items on our site are in stock and ready to ship out to you! The availability on the site is almost always accurate, but in the rare case that there is an issue we will be sure to get in touch with you.

If you are having trouble finding a product that will get to you in time for your date please contact us and we’ll help you to find a perfect option.

We recommend that you have a friend measure you as this will give you a much more accurate measurement. Holding the tape measure level with the floor, take the measurements at the fullest part of your bust and hips, and the smallest part of your waist (this is typically about 2 inches above your belly button).

Sometimes you might find that your measurements just do not match up with the size chart. If they are just off by a bit or if you are between sizes we recommend that you go up a size, and then get it taken in where needed at your tailor. It is much easier to get a dress taken in than taken out! If the measurements are off by a lot, that is a sign that this dress will probably not fit you well in any size, and you may want to consider a different dress.

While we do our best to keep our inventory information accurate, there are occasional cases where we will be unable to ship you the products you ordered. We will let you know within one day, and we are happy to help you find another product that we will be able to get for you.

If you contact us after placing your order we will do our best to make the changes you request, but we cannot guarantee any changes. We also cannot cancel any orders after they are placed so please be sure before you submit the order that you are ready to proceed with it as it is placed!

Just contact us! Feel free to ask us, and we will check when and if we might be able to get it for you.

You do not need an account to browse the site. However, you will need to create an account when you place an order. This is to allow you to track your order, as well as to ensure we have all your contact information in case we need to get in touch with you regarding your order.

If you forget your password, just click on the “Forgot Your Password?” link and follow the instructions.

Delivery

We are happy to be able to offer FREE delivery on all orders above 20,000 NGN. Free delivery within Nigeria and usually arrives within 1 to 14 business days because of processing.

If you would like to expedite your delivery, we can offer you 1 or 2 day delivery which will cost 1,000 NGN within Lagos and 2,000 NGN outside Lagos

Careful! If you select 1 day delivery, that does not mean you are guaranteed to get your products the day after you place your order! Rushing your delivery does not rush the processing time. Be sure to check the processing time on your products before you place your order, and feel free to contact us for any enquiries.

Not a problem! We have lots of products available to deliver quickly, just check the processing time shown on the product page to see how long it will take for products to be delivered.

Yes! Just log in to your AusvanMart account to see the progress of your order. Give us at least a day before you try to check on your order, please!

Yes, you will need to sign for your delivery.

Yes. But perchance any of your product is not available, we will notify you before delivery.

Payment Options

We accept all major credit cards, as well as PayPal, Money Order, and Bank Transfer. To pay via bank transfer please contact us and we’ll email you the account details. Please note that there will be a fee for bank transfers, which varies depending on your bank.

Once you place your order.
If we issue you a refund, the funds will appear on your statement within 2-5 business days.

AusvanMart’s payment gateway by PayPal, Paystack.

Our system uses real-time self-updating technology to thwart attacks by the most sophisticated of hackers. We’ve invested much effort to ensure that our systems are virtually impenetrable.

Regardless, we do not store payment information on our servers. Once a credit card has been authorized or disapproved by our processor, we discard the credit card information.

The connection between your computer and our systems for the purpose of filling our forms (such your name, address, and payment at checkout) is always encrypted through industrial-strength SSL algorithms.

When you enter secure portions of our site, you’ll see the http:// turn into https:// in the URL. Depending on your browser, you may see other enhanced security markings (such as a golden lock in Firefox and IE).

Yes! You can return your products within 3 days of delivery, and we will issue you a store credit in the amount of the item. You are responsible for return delivery costs.

You can only return dresses bags and shoes. Any special order item, and any sale item is also final sale and not returnable.

If you would like to return your product please see our full policy here for all the details, and then contact us.

Contact Us! We do our best to ensure that you receive your products in great condition, but if there is any issue let us know as soon as you get your products, and we’re happy to take the product back and exchange it for you. Return shipping cost on us

You can, but we prefer that you cancel the order with us. If you do refuse your delivery and we receive the products back we will issue you a store credit for your order. See more details in our policy here.

Our Promise

We know that you have a choice when you shop online and we very much appreciate you choosing AusvanMart

We are committed to excellent customer service and making your shopping experience as easy and enjoyable as possible.

We do our utmost to deliver your dream products to you clean, safe and in a timely manner.

If, on the off chance something does go wrong, we will be happy to fix it for you.

If you have any suggestions how we might improve your shopping experience, please contact us.

Question not answered above? Contact us for more information.

We have a dedicated customer service team available to you 24 hours a day.
If you have more questions about a product or a transaction please let us know.

Contact us via Email support@ausvanmart.com
Contact us via Telephone: 0803 742 9522 Or click on the Live Chat icon at the top of this page!
Our mailing address is: No. 1 Sata lawal street, Ikorodu, Lagos Nigeria.

We are here to help!

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